Worcester Bosch Warranty Guide, Terms, Conditions & Registration
Worcester Bosch knows that a reliable boiler is essential for a comfortable and warm home year after year. Their commitment to quality and reliability allows them to offer customers a great boiler guarantee. Manufacturer warranties are standard across all brands but vary slightly from each.
The most important thing to remember is that you new boiler must be installed by a Gas Safe registered heating engineer.
What is a boiler warranty?
A Worcester boiler purchase is not like purchasing a product that you will forget about in a few days. It’s something you want to be able rely on every day. It’s important to be able to rely on your Worcester Bosch boiler’s performance after installation.
A Worcester Bosch boiler warranty covers you for repairs within a specified time period after installation. The warranty usually lasts between 1-10 years. As a rule of thumb, the longer the warranty period, the greater the manufacturer’s faith in the boiler.
Worcester Bosch Group offers a guarantee on all boilers, not a warranty. Worcester Bosch offers a guarantee that if there is ever a problem with the boiler, they will fix it. The warranty is a promise by the manufacturer that they will inspect the boiler and repair any faults.
We don’t want to make your eyes strain reading through the terms and conditions although we have provided you with them just in case. This guide will help you understand the Worcester Bosch guarantee.
Worcester Bosch: Who are they?
Worcester Bosch is a well-known and popular brand that makes the legendary Greemstar boilers in the UK. Worcester Bosch has won seven Which? Awards for their high-quality standards. They have won seven consecutive Best Buy Awards. Their boilers provide heating for the royals, as they supply boilers for Her Majesty’s Sandringham Estate.
Standard Worcester Bosch guarantee
Most Worcester Bosch boilers come standard with a 2-year guarantee. However, the Greenstar He (High Efficiency Gas-Fired Boilers): CDi, Ri and Si ranges comes with a 5-year warranty.
To maintain any warranty or guarantee for any brand including Worcester bosch, you must get an annual Worcester boiler service by a Gas Safe registered heating engineer.
What is covered by the guarantee
Worcester Bosch boilers are covered by a guarantee against manufacturing or material defects for the entire warranty period. This is covered on all the boiler types such as combi boilers, system boilers, regular boilers and oil boilers.
Worcester Bosch Terms and Conditions of the Manufacturer’s Warranty
Updated JULY 2022
1. The Terms
1.1 The terms. These Terms may be changed from time to time.
1.2 What they mean and how you can claim your Guarantee. These Terms should be carefully read.
2. Contact information and contact details
2.1 About us. Our VAT number is 488160323.
Contact us. Contact us, and/or make a claim under the Guarantee.
2.2.1 by telephoning our Customer Care Team on 0330 123 9339 (open Mon-Fri 7am-8pm, Sat 8am-5pm, Sun 9am-12pm and on bank holidays 8am-4:30pm except for Christmas Day where the line will be closed; the opening times may be changed from time to time as published on our website www.worcester-bosch.co.uk/support. For costs related to calling this number, please check with your network provider.
2.2.2 by completing our appointment request form at: www.worcester-bosch.co.uk/support/product-service/appointment; or
2.2.3 By writing to Bosch Thermotechnology Limited Cotswold, Warndon Worcester, WR4-9SW
2.3 EMERGENCIES. If you have any concerns about gas safety or smell of gas, please call the National Gas Emergencies number at 0800 111 9999. You can only use your mobile phone outside of the property.
2.4 The Interpretation of These Terms. Emails and text messages are included when we use the words writing or “written” in these terms. Bosch is “we”, “us”, or “our”.
3. The Manufacturer’s Warranty
3.1 Covered Products. This guarantee (the Guarantee), covers domestic heating/hot-water appliances and components manufactured by Bosch, and/or branded “Worcester”, “Bosch”, or “Buderus” if they are supplied in the United Kingdom (the Product), the Republic of Ireland (the Republic of Ireland), the Isle of Man (the Product), and the Channel Islands (the Product).
3.2 Covered defects. If the Product is defective or faulty in material or manufacture, we will replace or repair it at our discretion. If we have not authorized such work in advance and in writing, we will not reimburse third-party costs for repair or replacement. The guarantee does not cover the cost of or provision for annual servicing.
3.3 The Guarantee Period’s Beginning The guarantee period begins at the time of installation provided that the Product is installed within six month of its date of manufacture. The Guarantee period will begin six months after the date of manufacture.
3.4. The Guarantee’s duration. The Guarantee’s duration will depend on the type of guarantee and its use (see clause 4.1.4), as well as the accreditation of the installer. To see the Guarantees we currently offer, please contact us or visit our website at https://www.worcester-bosch.co.uk/support/product-guarantees/guarantee-length.
If your Product was registered some time ago, you can confirm the remaining duration of your Guarantee by calling our Customer Care Team on 0330 123 9339 or visit https://www.worcester-bosch.co.uk/guarantee-check..
After a repair or replacement, the Guarantee period cannot be extended.
3.5 Who is eligible to make a claim under this Guarantee? The Guarantee can only be claimed by the Product owner.
3.6. The ownership of the replaced parts. We will take possession of any part or product that we have replaced.
3.7 You do not lose your statutory rights. The guarantee does not replace, limit, or substitute for any of your statutory rights against us, the seller, or the installer of the Product. Contact your local authority’s Trading Standards Department, Citizens’ Advice Bureau for more information on your statutory rights. These Guarantee rights only include the conditions and exclusions set out in clause 4.1.
4. Guarantee Conditions and Exclusions
4.1 Guarantee conditions The guarantee is subject to the following conditions. Non-compliance may, in our sole and absolute discretion, reduce, limit, or invalidate the Guarantee.
4.1.1 The Product must only be installed correctly and commissioned by an officially certified installer (e.g. Gas Safe, OFTEC and MCS must be installed correctly by a competent and officially certified installer (e.g.
4.1.2 The Product should be installed in an accessible area; loft installations must include a fixed ladder, adequate lighting and boarding; and cupboard installation must meet the requirements of the Product installation manual.
4.1.3 We must register the Product within 30 days after installation.
4.1.4 The Product can only be used in a home environment
These Terms define Use in a Domestic Environment as the exclusive use of one Product by an individual, family, or household for household purposes.
“sole household purpose” refers to: – heating of accommodation spaces within a household such as bedrooms, bathrooms and living rooms; and – hot water supply for hygiene purposes in one household such as sinks and showers.
4.1.5 You must use and maintain the Product in accordance to the manufacturer’s instructions. Excessive use could result in the cancellation of the Guarantee. The manufacturer’s instruction manual provides guidance on what constitutes excessive usage.
4.1.6 All Product service must be performed annually by Bosch, or another competent and certified engineer. We will inspect the Service Record and provide you with service details upon request.
4.1.7 After installation is complete, due to potential damage to the Product or the requirement to reregister the relevant Products on the Gas Safe Register, the Product cannot be moved or relocated within the same property without our written authorization (which we may grant at our sole and absolute discretion).
In our sole and absolute discretion, the Guarantee may be reduced, restricted or null if you fail to comply with the above conditions.
4.2. Exclusions from Manufacturer’s Warranty These are not covered under the Guarantee
4.2.1 Products installed on permanent moored houseboats will only be covered for the parts. The attending engineer’s professional qualifications do not cover the labour cost.
4.2.2 Replacement of consumables due to fair wear and tear, including but not restricted to oil nozzles or hoses.
4.2.3 External system components: radiators, water, oil, and gas pipelines/services, electrical wiring, pumps and fire valves.
4.2.4 Product damage caused by system design, poor installation, theft, manipulation, neglect, misuse, or any other non-compliance to manufacturer’s instructions.
4.2.5 Product Damage due to fire, floods, explosions, lightning, storms or other adverse weather conditions
4.2.6 We will not authorise any repairs that are not in writing and agreed to in advance.
4.2.7 Product Damage due to water quality or other factors that cause scale, sludge or blockages, or the associated costs of rectification
4.2.8 Any upgrading/improvement work required as a result of legislation, (health and safety or otherwise) or to meet our current manufacturing standards;
4.2.9 To assist you in the proper use of the Product, and/or the associated controls.
4.2.10 Perform maintenance tasks that fall under your control and are described in the manufacturer’s operation manual. These include but are not limited to: re-pressurising the Product, bleeding excess pressure, and freezing condensate pipes.
4.3 When to file a Guarantee claim. The Guarantee claim must be submitted within the Guarantee period as set out in clause 3.3.4. Guarantee claims that are made after the expiration of the Guarantee period will be rejected.
4.4 If an engineer must attend. We will arrange an appointment with one our engineers or authorized service partners if an engineer needs to visit your property in order to assess the Product. Please note that for these appointments, our Service Engineer Visit Terms and Conditions Residential apply ( www.worcester-bosch.co.uk/service-engineer-terms-and-conditions).
5. Data Protection
6. Other important Provisions
6.1 Assignment and subcontracting. Without notice, we may assign, transfer, charge or subcontract any or all of our rights and obligations under these Terms at any time. Only with our prior written consent can you transfer any of your rights or obligations under these Terms. We will not withhold or delay this approval.
6.2 Third Party Rights. These Terms are not subject to the Contracts (Rights of Third Parties Act 1999) to enforce any term of these terms.
6.3 Severance. Each clause of these Terms is independent. Each clause of these Terms operates independently.
6.4 Waiver. If we don’t insist that you comply immediately with these Terms, it does not mean you don’t have to and it will not stop us from taking any steps against you that are permitted under applicable law at a later time.
6.5 Laws and jurisdictions. You can bring legal proceedings to enforce these Terms and our Guarantee services before the English courts. If you are a resident of Scotland, you can file legal proceedings to enforce these Terms and our Guarantee services. You can file legal proceedings regarding these Terms and our Guarantee services in the English or Northern Irish courts. You can also bring legal proceedings against the Republic of Ireland for these Terms and our Guarantee services.
How do you register your Worcester bosch guarantee?
If you have a new boiler and need to register your Worcester bosch boiler warranty then simply log on to their website and fill in your details to keep all manufacturer warranties valid.